If this does not solve the problem, try solution 3. If you're using QuickBooks in multi-user mode, you only have to exit QuickBooks on your own computer. If you can't cancel this print job (the status error may read "error deleting"), exit QuickBooks, reboot your computer, restart QuickBooks, and try to e-mail the forms again. Select the current print job and choose Document - Cancel. You can check the status of the printer queue for the QuickBooks PDF Converter.įrom Windows, click Start, click Control Panel, and then double-click Printers (and Faxes).ĭouble-click the QuickBooks PDF Converter icon to open the document queue and status area. If re-sending the forms does not work, there may be a problem with the QuickBooks PDF Converter, which is used to create PDF files. Solution 2: Check the status of the QuickBooks PDF Converter If this does not solve the problem, try solution 2. Solution 1: Restart QuickBooks and re-send the forms If QuickBooks can't send the forms you attempted to mail or e-mail, try one or more of the following solutions in the order listed. "What to do if QuickBooks cannot send forms Here is the list of solutions that Quickbooks Help suggests. My computer is using Win XP with latest service pack. I also have Adobe Acrobat 6.0 Pro installed which works fine. I have 5 computers on the network using the same database and the others all work. They concluded it is something in my setup outside of Quickbooks.
I contacted Quickbooks tech support and they worked through solutions which didn't work either. They offer solutions which I tried to no avail. When I try to email from the software, I get the error message. I do not know what changes I may have made to cause a problem. Emailing invoices or any document from Quickbooks was working fine until recently.
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